Become a City Ambassador

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Click here to sign-up for a CTA class.

Travel and tourism is big business. In Central Ohio, visitors spend $5.7 billion each year, which has an overall economic impact of $8.7 billion and supports 71,000+ jobs like yours.

A positive visitor experience is critical to increase the number of visitors to our city, how much they spend and, most importantly, their desire to come back. The Greater Columbus Tourism Ambassador Program was developed to foster a destination-wide culture of quality service and welcoming citizenry.

The Certified Tourism Ambassador™ (CTA) Program is a national certification and a respected professional achievement. Through this program, frontline employees, ambassadors and volunteers will improve their knowledge of the region, craft answers to frequently asked visitor questions, interact with peers, share best practices and develop a better understanding of their role in increasing tourism. CTAs will complete required reading and learning assignments, attend a half-day classroom session and pass an open-book examination. When completed, participants will be a Certified Tourism Ambassador™ (CTA) and have the tools and knowledge to create a memorable visitor experience.

You are invited to enroll in the Greater Columbus Tourism Ambassador Program and join the area’s 1,600+ CTAs and 10,000+ CTAs nationwide who have earned this designation!

View Program Details and Curriculum (CTA brochure)  |  Sign-up for a CTA Class  |  List of Greater Columbus CTAs as of January 31, 2015

Recent press:

Press Release: “Mayor Coleman Certified as Tourism Ambassador” (April 17, 2014)

Mayor Coleman Certified as Tourism Ambassador

Mayor Michael B. Coleman is presented with his CTA certificate and pin by Robbie Banks.

Dublin Life Article: “Emerald Envoy” (Apr. 2014)

Press Release: “Columbus Becomes Fastest Destination in America to Certify 1,000 Tourism Ambassadors” (Nov. 6, 2013)

1000th CTA celebrated

Robbie Banks, Brian Ross and Mickey Schaefer celebrate Greater Columbus’ 1,000th CTA, Tom Katzenmeyer.

To learn more, contact Robbie Banks, CTA, Senior Visitor Experience Manager: 614-222-6149 or