Become a City Ambassador

Certified Tourism Ambassador logo
Click here to sign-up for a CTA class.

Travel and tourism is big business. In Greater Columbus, visitors spend $6.4 billion each year, which has an overall economic impact of $9.7 billion and supports nearly 75,000 jobs like yours.

A positive visitor experience is critical to increase the number of visitors to our city, how much they spend and, most importantly, their desire to come back. The Greater Columbus Tourism Ambassador Program was developed to foster a destination-wide culture of quality service and welcoming citizenry.

The Certified Tourism Ambassador™ (CTA) Program is a national certification and a respected professional achievement. Through this program, frontline employees, ambassadors and volunteers will improve their knowledge of the region, craft answers to frequently asked visitor questions, interact with peers, share best practices and develop a better understanding of their role in increasing tourism. CTAs will complete required reading and learning assignments, attend a half-day classroom session and pass an open-book examination. When completed, participants will be a Certified Tourism Ambassador™ (CTA) and have the tools and knowledge to create a memorable visitor experience.

You are invited to enroll in the Greater Columbus Tourism Ambassador Program and join the area’s 2,100+ CTAs and 15,000+ CTAs nationwide and in Bermuda who have earned this designation!

Congratulations to our 2016 CTA of the Year, Violet Mowry, concierge at Columbus Hospitality! Violet is also a CTA Program facilitator. 

2015 CTA of the Year
Amy Huggins TAI Star Award 2015 (2)Amy Huggins, CTA, CMP, Senior Customer and Guest Experience Manager for the Greater Columbus Convention Center, was selected as our 2015 CTA of the Year. Amy was also named the 2015 International CTA of the Year.



View Program Details and Curriculum (CTA brochure)
Sign-up for a CTA Class
List of Greater Columbus CTAs as of July 26, 2016

To learn more, contact Robbie Banks, CTA, Senior Visitor Experience Manager: 614-222-6149 or [email protected].